1. Billing Time & Minimum Hours
Please note that billing time begins upon our cleaning crew’s arrival at the property. If the session is completed before the minimum number of hours, billing will still reflect the full minimum time.
Optional add-on services (e.g., inside fridge, oven, balcony, basement, etc.) do not include additional labour time. Once base packages and add-ons are selected, they cannot be changed or altered.
There is no guarantee that all requested work will be completed within the minimum number of hours. Any additional time required will be billed at our hourly rate, plus applicable taxes.
2. Cancellation & Rescheduling Policy
If a client wishes to cancel a session, any deposit or pre-payment made will be forfeited.
If a session is rescheduled with less than 48 hours’ notice, any deposit or pre-payment will also be forfeited. This includes cancellations during an active cleaning session for any reason.
Clients who book via a deposit of any amount and cancel or reschedule with less than 48 hours’ notice will forfeit that deposit.
For clients on recurring service plans (weekly, bi-weekly, tri-weekly, or monthly), reschedules must follow the original service frequency. For example, a bi-weekly client must reschedule within 14 days of their previous session, provided at least 48 hours’ notice is given. Failure to do so may result in forfeiture of the session and full billing for the missed appointment.
3. Commitment Plans (90 Days, 6 Months, 12 Months)
Clients who have committed to a 90-day, 6-month, or 12-month service agreement — including those who have prepaid for a package (e.g., 90 days payment upfront) — must provide 60 days’ written notice to terminate services early.
In the event of early termination, the remaining balance of the agreement must be paid in full, and no refunds will be issued.
4. Add-On Service Changes
Once add-ons have been selected and added to a cleaning session (e.g., balcony, basement, inside fridge, inside cabinets, blinds/shutters), they cannot be changed, altered, or removed
5. Credit Card Payments
All credit card payments are subject to a 4% processing fee.
By booking with Now It’s Clean Inc., the client agrees to all company policies as outlined above.