Hiring someone to come into your home when you are not there can be a daunting experience. Therefore, ensuring you have the right person or team is paramount.
Reliability and trust go hand in hand, and determining who you should at least talk to first can be a difficult maze to navigate.
Fortunately, there are some key factors to look for that will help to determine the most reliable and trustworthy cleaners who are backed by experience and competency.
1. Experience and reputation
How long has the cleaning company been operating? When it comes to a cleaning company in Toronto, there is a wide range of businesses to research. New companies are formed all the time and disappear just as quickly.
While new companies do deserve a start, and it can take time to build a reputation and name, those that have been in business for several years will have the experience, expertise, and drive to continue providing high-quality service to their customers.
2. Eco-clean options
Does the company offer environmentally friendly cleaning options? Many products can be harmful to the user, client, and environment. Therefore, are eco-friendly options available, or is the cleaning company fully eco-friendly?
3. Number of employees available
The number of staff on hand will be able to tell you if you could experience a long wait time for someone to come to your home or residence, or if they can only accommodate small homes, for example.
Depending on the size of the property you want to clean, you may require more than one cleaner to attend. Also, if you urgently need something or want to set up regular cleaning, then long wait times won’t likely fit in with your timeline.
4. Services offered
If you are looking for something specific, such as a certain area to be cleaned or a particular service, checking what the company provides can help you make a decision.
The more services you see listed, the more it speaks to the integrity of the company, as this means they value your time and patronage. A reputable cleaning agency in Toronto considers every little detail in its tasks.
5. Safety protocols
Hiring a professional cleaning company means letting people into your home, whether for a one-off job or on a contracted routine schedule.
Either way, the company needs to have protocols in place to ensure the safety of your home and its contents. A cleaning agency in Toronto will understand the importance of this issue and can answer your questions and ease your worries. For example, what action would the company take if something were to get broken?
With the privilege of being allowed into your residence, there needs to be a high level of respect and clear boundaries. Talk to the cleaning company and see what they expect from you as a client and from the staff entering your home.
6. Professional appearance
While many people see uniforms as restricting, having a professional appearance not only shows pride in the company, but also a level of cohesiveness.
Simple and elegant uniforms allow the staff to work diligently without distractions. Professional cleaners in Toronto take pride in their appearance and work. The uniforms showcase who they are, and the workers are proud to wear them.
7. Licences and insurance
Many residential cleaning companies in Toronto don’t require a licence to work, but they are required to have insurance. Insurance provides coverage for the workers, the cleaning company, and the client, meaning that any incident is covered, and your home and property are protected in case of accidents.
Larger companies that deal with commercial cleaning will require a licence due to the nature of the industrial chemicals they may be required to use. This needs additional training, including safety procedures and personal protection equipment.
8. Background checks
It is within your right to ask to see a recent criminal background check. As strangers will be entering your home, you need to know that they can be trusted and have been vetted by the company as safe.
Residential cleaners in Toronto respect that such assurance is required and are happy to provide it. If a background check has not been carried out on the employees, or the company won’t confirm if one was done, then you should consider moving on.
9. Testimonials and reviews
A good way to gauge the quality of cleaning is to look at a cleaning business’ testimonials and Google reviews.
If there is nothing listed on the company website, ask to see some reviews. If they refuse to provide any, this not only shows the type of customer service you would expect to receive, but also how the company operates.
Now It’s Clean: The Cleaning Experts
At Now It’s Clean, we take pride in everything we do, from all the seemingly small services to the larger ones, and everything in between.
We understand the importance of respecting your home and honour the opportunity to help you take care of it. With services from one-off cleaning to full-time routine cleaning, our diligence in a thorough clean is unmatched.
A clean home is a happy and healthy home. So, our professional cleaners in Toronto are trained and provided with all the necessary up-to-date methods and products to deliver only the highest-quality clean. We are also experienced in both residential and commercial cleaning.
You can call us at 647-558-0707 and speak to one of our professional and friendly team members. Let’s talk about your needs and how we can help take the cleaning off your shoulders. You can also go online for a quote and get up to $50 off your first service with us (terms and conditions apply).